Withdrawal & cancellation policy

There is no right of revocation without revocation of this contract for specific reasons.

Our products are made to order and are produced after order, you can not exchange or return the products if you do not like them.

The purchase contract can be resolved only in case of incorrect delivery of a product or substantial delivery date changes (from 10 working days after agreement). This does not apply if the goods have been shipped on time and the delay by the transport company zb. DHL POST AG is in debt. If you have made an order by e-mail or in the online shop, you can cancel the order only within 2 days of order (before shipping) by phone or in writing. This only applies if your payment in advance has not been received / confirmed by us or you have requested an invoice.

Consequences of a possible cancellation

You will be charged at least 40% of the invoice amount. Since a production of your order has already begun or is finished. In exceptional cases (not for costume orders with changes to the costume), the return is without a fee for unused goods / Orignal Packaged and stained possible. If you have already paid in advance, you will be refunded the difference / order value without shipping costs after crediting your payment on our account, in advance (prepayment, PayPal, cash or check) by crediting to your respective account.

To exercise your right of withdrawal then you must contact us

Mascot24 / Kay Müller - Am Grävenhäuschen 8 - 58285 Gevelsberg
Fax: 02332/843 771, Tel .: 02332/843 773, E-Mail: info@maskottchen24.de

by means of a clear statement (such as a letter sent by post, fax or e-mail) about your justification for withdrawing from this contract.

The costume colors may differ from the sample images, Inform yourself before contract / order how the colors are delivered exactly.
(No exchange after completion possible with deviations of the color) With a return from a goods delivery you have to bear the costs of the return, if the delivered commodity corresponds to the ordered. Otherwise, the return is free for you.

The return postage sufficient postage and under no circumstances send unfree, non-free sent returns are not accepted.

- End of revocation -

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

Am Grävenhäuschen 8

58285 Gevelsberg

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
- Ordered on (*) / received on (*)
- name of the consumer (s)
- address of the consumer (s)
- Signature of the consumer (s) (only when notified on paper)
- date
(*) Delete as appropriate.

- End of the model withdrawal form -

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